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Tivoli Endpoint Manager (BigFix) Services

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Announcing Tivoli Endpoint Management (BigFix) Services

We can now offer your team the ability to get the most out of your BigFix investment. We specialize in swift implementations, efficiency health checks, product configurations, and creation of your customized content and reporting needs.

Services available include:

  • Education & Training
  • Deployment Services
  • Implementation Service
  • Optimization Services
  • Upgrade Services
  • Solution Configuration Services
  • Trendmicro Consulting
  • Security Practice Consulting
  • General & Advanced (TEM) / BigFix Consulting
  • Security Policy Creation
  • Custom Content Development
  • Web Report Development

One of the best services to consider is our baseline subscription service.

Baselines are collections of Fixlet messages and Tasks. They provide a powerful way to deploy a group of Actions across an entire network with a single command.

Most patch management solutions require too much time and too many resources to monitor, patch, and update machines——preventing organizations from effectively meeting their internal service level agreements and external regulatory compliance requirements. Tivoli Endpoint Manager (TEM) / BigFix Baselines provide a way to maintain a common operating environment, making sure that all managed devices, regardless of their connectivity, have the same software, patches and drivers.

Digital Scepter has simplified the time it takes an organization to meet security compliance measures. We have developed a standardized subscription delivery method for monthly baseline patching of the Windows and Mac operating systems; as well as 3rd party application patching.

On average, a monthly baseline will take an experienced Tivoli Endpoint Manager (TEM) / BigFix content engineer approximately 10 minutes to create, and the average month has approximately 12 baselines per month, not calculating out-of-band patches or zero-day vulnerabilities. Security compliance patching has been around since 1996 —— which means that a new Tivoli Endpoint Manager (TEM) / BigFix deployment will need to spend almost 172 hours (4.6 weeks) in creating over 500 baselines just to bring their environment current!

Baseline Subscription Service

Receive all past and current baselines plus 10-15 monthly baselines for OS and Applications. This package also includes an initial virtual installation of the baselines and deployment of the policy sets as well as an SLA of hourly time each month for the monthly baseline installation and deployment.

Baseline Jumpstart Service

If you are not interested in our managed service, the alternative option is to pay for just the current set of baselines which includes the current month and all previous months. The base- lines are broken down by type (OS Patching, Application Patching, MS Office Patching) then by Year- Month and by criticality (Critical, Important…etc). The jumpstart includes several hundred individual baselines plus all of the current baselines and 4 hours of remote installation and deployment of the policy and training on how to deploy the baselines in the future.

Best Practices Guidelines

This service comprises of a needs assessment call, business and technical requirements documentation, recommendations for baseline creation/maintenance or alternatives for managing patch content, and on-site coaching for a normal monthly patch cycle. This service generally comprises of 12-15 hours of information gathering and then 30-35 hours of technical documentation. The deliverable of this service is a comprehensive ““How-to”” guideline and manual for a successful monthly patch cycle.

Download the services brochure

Download the price guide

Download our Training Offerings PDF

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